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The Native Courtworker and Counselling Association of British Columbia is here as “A Helping Hand to Justice” for all Indigenous people across the province of British Columbia. Our mission is to provide culturally appropriate justice and health related services according to your needs.
This privacy policy reflects our best efforts to ensuring we can communicate broadly, personally and accurately. This will explain how we collect, use and safeguard your personal information.
Information we collect and how we use it (Personal Information)
“Personal information” is any information that can be used to identify (or infer the identity of) a specific person, including, for example, your name, address, birth date, gender, etc. In some cases, your computer’s IP address can be considered personal information, as it may give some indication of your geographic location.
We may ask you for personal information in a variety of ways, including website forms, surveys, mail-in forms, over the phone and in person.
There are a range of reasons why we may ask you for this information, such as invitations to events; or to provide other information about us which might interest you. We may also contact you by mail, email or phone about opportunities that support of our work such as attending meetings and gatherings.
Your choice to provide us with your personal information is at your discretion. You may always elect to withhold information.
Cookies and data technology
We use cookies and other technology on our websites to make them easier to use and so that we can learn about how you use them. Information collected this way may include (but is not limited to) your IP address and internet service provider, the type of web browser and operating system you used and which of our website pages you visited. We use links in our emails to track open and click-through rates to help us learn what emails appeal to you most.
In some cases, interacting with our websites, social media accounts or emails provides us with “anonymous” data, such as IP address, link clicks, page visits, the time spent on a page, etc. We use Google Analytics on our website to learn where you are, when you’re using our site and what content you find most interesting. This helps us stay relevant.
We may also use third-party cookies, beacons and other storage technologies to understand what website content is most important to you so that we can measure our performance and target sponsored and unsponsored content to you on those third-party party platforms. For example, we use Facebook’s tracking pixel to learn about what content you are interested in on our website so that we can serve only our most relevant advertising to you on Facebook. You can opt out from such Facebook advertising by clicking “Why am I seeing this?” on our Facebook ads, clicking “Options” and then selecting “Hide all ads from this advertiser.”
It’s possible for us to put anonymous data together with personal information you give us to find out more about you. This helps us respect what we know about you.
Aggregate data
In some cases, we may aggregate your information with other people in order to report on services. For example, we may count the number of people who we provided services to based on their postal code. That way, we can show where people in Canada are receiving services. We do not display your actual postal code.
We do not collect and store personal information in our systems, but instead use a third party. For example, we may use Survey Monkey to send out a survey or other services to provide an online registration form.
Such services have resources dedicated to maintaining security and confidentiality, and we ensure that any third-party partner has written policies about never sharing your information with anyone other than the NCCABC.
Our websites contain links to websites owned and operated by other organizations. They may have their own privacy policies and terms and conditions and are not governed by this policy. We encourage you to carefully review the privacy policy and terms of use of each website you visit.
By providing personal information to us, you allow “deemed” consent to the collection, use and disclosure of your information in accordance with this policy.
We respect your right to control your personal information — please contact us immediately if you want us to stop using it in any way. We will fulfil your request in the timeliest way possible.
Please also note: We may be unable to provide you with certain information or services if you do not give us specific personal information. For example, sending you an e-newsletter if you do not share your email address.
If you would like to stop receiving email from us at any time, click the unsubscribe link at the bottom of any of our emails or you can email nccabc@nccabc.net and type “unsubscribe” in the subject line.
If you would like to stop receiving mail solicitations or our paper newsletter from us, please email . You can also reach us by phone at 604-985-5355.
Upon reasonable request and notice, you may view and have corrections made to the personal information we hold about you, subject to any legal or contractual restrictions. If you are aware of any inaccuracies in the personal information we hold about you or to remove all of your information from our databases, please contact 604-985-5355.
Our websites use cookies and JavaScript-based tracking scripts to collect the anonymous data referred to above. To stop this from happening, adjust your web browser’s “cookie,” “cache” and JavaScript settings. Please note that doing so may affect the performance of our web properties, and in some cases may completely prevent you from using some of our pages and forms.
To communicate with you, we sometimes work with external organizations and have them contact you on our behalf. We require them to take measures to properly safeguard your information and only use it for the purpose specified by us, in a manner consistent with this policy.
For example, we have a list of names and mailing addresses of people we want to contact. They sort the lists, print the letters, stuff the envelopes and drop the mail off at Canada Post, which delivers it to your door. Another example is that we use an email tool to send out our e-newsletters.
We may send personal information to outside organizations who help us better communicate with you. We only work with organizations that have comprehensive security and confidentiality policies, including written policies that do not allow them to use or share your information with anyone other than the NCCABC.
We do not sell or exchange email addresses with other organizations.
In some instances, we may promote actions on our websites in partnership with other non-profit organizations. In these cases, we give you the clear option of whether you want us to share your email with them.
Mailing addresses
You may choose to have us withhold your information by contacting nccabc@nccabc.net
We endeavour to maintain appropriate physical, procedural and technical safeguards for your personal information. Some information we collect may be stored and processed on servers located outside your jurisdiction of residence. As a result, this information may be subject to disclosure to governments, courtsor law enforcement agencies in those areas, according to their laws, without notice to us or you.
We may change this policy from time to time without notice. Changes will be reflected on this page.
For further information, please contact our privacy officer by email at nccabc@nccabc.net
This document is available to the public and explains how we collect, use and disclose information, in accordance with this policy, the Personal Information and Electronic Documents Act, the Personal Information Protection Act and other relevant legislation.
